Akbank Queue Management System
Queue Managment System for AKBANK T.A.Ş.
Queue Management System is a design that enables the users who want to receive service from Akbank branches to introduce themselves with personal information or alternative methods and to take priority tickets. The flow of giving the ticket number to the user starts when the one chooses the type of transaction he / she wants to do. The ticketing is a flow that begins with the introduction of the user through the kiosk. After the one introduces himself / herself, the verification process is performed and an appropriate ticket is issued according to the user's transaction.
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Download Press Kit № 102371 Queue Managment System for AKBANK T.A.Ş. by Akbank Design Studio - Staff Channels to access high-res images, essential texts, translations, and exclusive interviews—all in one.
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Akbank Qms by Akbank Design Studio Staff Channels
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Queue Managment System by Akbank Design Studio Staff Channels
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Akbank Design Studio Staff Channels Akbank Qms
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Akbank Design Studio Staff Channels Queue Managment System
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AKBANK T A Ş Brand Logo
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Akbank Design Studio Staff Channels Corporate Logo
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Akbank Queue Management System Queue Managment System Press Releases
Press resources for Akbank Queue Management System are offered in several languages: English.
Akbank Queue Management System Queue Managment System Translations
Our Akbank Queue Management System translations are now available in a wide range of languages: Waglysbestuurstelsel AF, Sistemi I Menaxhimit Të Radhëve SQ, ወረፋ ማኔጅመንት ስርዓት AM, نظام إدارة قائمة الانتظار AR, Հերթի Կառավարման Համակարգը HY, Növbə Idarəetmə Sistemi AZ, Ilarak Kudeatzeko Sistema EU, Сістэма Кіравання Чэргамі BE, কিউ ম্যানেজমেন্ট সিস্টেমটি BN, Sustav Upravljanja Redom BS, Системата За Управление На Опашката BG, Queue စီမံခန့်ခွဲမှုစနစ် MY, Sistema De Gestió De Cues CA, Dongosolo Pamakona NY, 队列管理系统 ZH, Sistema Di Gestione Di Fila CO, Sustav Upravljanja Redom HR, Systém CS, Køstyringssystem DA, Wachtrijbeheersysteem NL, Vosta Administrada Sistemo EO, Järjekordade Haldamise Süsteem ET, Jononhallintajärjestelmä FI, Système De Gestion De File D'attente FR, O Sistema De Xestión De Colas GL, რიგის მართვის სისტემა KA, Das Warteschlangenmanagementsystem DE, Το Σύστημα Διαχείρισης Ουρών EL, કતાર મેનેજમેન્ટ સિસ્ટમ GU, Sistèm Manajman Keu HT, Tsarin Kula Da Layi HA, מערכת ניהול תורים HE, कतार प्रबंधन प्रणाली HI, A Sorkezelő Rendszer HU, Sistem Manajemen Antrian ID, Córas Bainistíochta Scuaine GA, Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị IG, Biðröðunarkerfi IS, Il Sistema Di Gestione Delle Code IT, キュー管理システム JA, Sistem Manajemen Antrian JV, ಕ್ಯೂ ಮ್ಯಾನೇಜ್ಮೆಂಟ್ ಸಿಸ್ಟಮ್ KN, Кезек Басқару Жүйесі KK, ប្រព័ន្ធគ្រប់គ្រងជួរ KM, Sisitemu Yo Gucunga Umurongo RW, Кезек Башкаруу Тутуму KY, 대기열 관리 시스템 KO, Pergala Rêveberiya Queue KU, Queue Management System LB, Queue Managment Ratio LA, ລະບົບການຄຸ້ມຄອງຄິວ LO, Eilių Valdymo Sistema LT, Rindu Pārvaldības Sistēma LV, Системот За Управување Со Редот MK, Rafi-Pandrafetana Ny Rafitra MG, Sistem Pengurusan Barisan MS, ക്യൂ മാനേജുമെന്റ് സിസ്റ്റം ML, Sistema Ta 'ġestjoni Tal-Kju MT, Ko Te Punaha Whakahaere Whutupaoro MI, क्यू मॅनेजमेंट सिस्टम MR, Дарааллын Менежментийн Систем MN, लामबद्ध प्रबंधन प्रणाली NE, Køstyringssystem NO, କ୍ୟୁ ମ୍ୟାନେଜମେଣ୍ଟ ସିଷ୍ଟମ୍ OR, ਕਤਾਰ ਪ੍ਰਬੰਧਨ ਸਿਸਟਮ PA, سیستم مدیریت صف FA, System Zarządzania Kolejkami PL, د قطار مینیګمینټ سیسټم PS, O Sistema De Gerenciamento De Filas PT, Sistemul De Gestionare A Cozii RO, Система Управления Очередью RU, قطار انتظام جو نظام SD, Queue Managment System SM, Систем Управљања Редом SR, Siostam Riaghlaidh Ciudha GD, Mutsara Wedhaire System SN, පෝලිම් කළමනාකරණ පද්ධතිය SI, Systém Správy Frontov SK, Sistem Upravljanja Čakalnih Vrst SL, Nidaamka Maamulida Safka Safka SO, Mokhoa Oa Tsamaiso Ea Queue ST, Sistema De Gestión De Colas ES, Sistem Manajemén Antrian SU, Mfumo Wa Usimamizi Wa Foleni SW, Köhanteringssystem SV, வரிசை மேலாண்மை அமைப்பு TA, క్యూ మేనేజ్మెంట్ సిస్టమ్ TE, Системаи Идоракунии Навбат TG, ระบบการจัดการคิว TH, Nobat Dolandyryş Ulgamy TK, Ang Sistema Ng Pamamahala Ng Queue TL, Kuyruk Yönetim Sistemi TR, Чират Белән Идарә Итү Системасы TT, ئۆچىرەت باشقۇرۇش سىستېمىسى UG, Система Управління Чергами UK, قطار مینجمنٹ سسٹم UR, Navbatni Boshqarish Tizimi UZ, Hệ Thống Quản Lý Hàng Đợi VI, System Rheoli Ciw CY, Systeem Foar Wachtrijenbehear FY, Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano XH, ריי אַדמיניסטראַציע YI, Eto Isakoso Isinyi YO, Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa ZU, 隊列管理系統 ZY, Ang Sistema Sa Pagdumala Sa Pila CEB, ʻōnaehana ʻōnaehana HAW, Queue Managment System HMN, Queue Managment System EN, for global reach.
Akbank Queue Management System Queue Managment System Media Articles
Explore our ready-to-use articles on Akbank Queue Management System, available in multiple languages: English, German, Portuguese, Spanish, Korean, Indonesian, Japanese, Russian, Italian, Dutch, Turkish, Arabic (Standard), Chinese (Mandarin), Hindi and French, for your feature stories.
Unique Properties
Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Tags
queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Production Technology
Screen designs were made with sketch and development was made by .net
Design Challenge
Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Project Duration
The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Operation Flow
In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Research
As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiration
Directing the users to the transactions they want to make by taking ticket easily and quickly
Image Credits
Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019 * all rights reserved
Project Overview
Akbank Queue Management System Queue Managment System has been a Iron winner in the Interface, Interaction and User Experience Design award category in the year 2019 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.
Iron Recognition
Akbank Design Studio - Staff Channels was recognized with the coveted Iron A' Design Award in 2020, a testament to excellence of their work Akbank Queue Management System Queue Managment System.
Akbank Design Studio - Staff Channels Press Releases
We provide a series of press releases on Akbank Design Studio - Staff Channels that journalists and press members can freely incorporate into their narratives. Immediate access is granted to 3 press releases for all journalists.
Akbank Introduces Innovative Queue Management System for Branch Transactions
Akbank Design Studio Unveils New Queue Management System for Enhanced Customer Experience
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