Aifanfan IM
App for Baidu Online Network Technology. Beijing
The IM smart customer service system based on Baidu's technologies, such as AI, cloud services, and big data, is committed to connecting users and enterprises through technology to help enterprises achieve digital intelligence upgrades. It performs a series of optimizations for two-end communication, including input assistance, process optimization, and AI assistant, and supports multi device and multi-scenario input switching. The AI assistant can analyze the emotional factors in the dialogue text in real time and automatically matches the response sentences.
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Aifanfan IM by Baidu Online Network Technology Beijing
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App by Baidu Online Network Technology Beijing
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Baidu Online Network Technology Beijing Aifanfan IM
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Baidu Online Network Technology Beijing App
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Baidu Online Network Technology BeijingBrand Logo
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Aifanfan IM App Press Releases
Explore press materials for Aifanfan IM, available in languages such as English.
Aifanfan IM App Media Articles
Explore our ready-to-use articles on Aifanfan IM, available in multiple languages: Indonesian, Dutch, Italian, Korean, Japanese, Hindi, Russian, German, French, Portuguese, Chinese (Mandarin), Turkish, Arabic (Standard), Spanish and English, for your feature stories.
Unique Properties
A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tags
Customer service system, Program, Online customer service, After-sales service, AI technology
Production Technology
It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Design Challenge
The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Project Duration
The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operation Flow
Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Research
The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiration
As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Project Overview
Aifanfan IM App has been a Iron winner in the Information Technologies Design award category in the year 2022 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.
Image Credits
For design images and photos please credit Baidu Online Network Technology. Beijing.
Iron Recognition
Baidu Online Network Technology. Beijing was recognized with the coveted Iron A' Design Award in 2023, a testament to excellence of their work Aifanfan IM App.
Baidu Online Network Technology. Beijing Press Releases
Attention press members and journalists: We offer a collection of press releases on Baidu Online Network Technology. Beijing and their notable work, available for your unrestricted use. For immediate journalistic use: 6 press releases are available right now.
Introducing Aifanfan IM: Revolutionizing Online Customer Service with Baidu's AI Technology
Aifanfan IM by Baidu Online Network Technology. Beijing
Baidu Online Network Technology. Beijing Newsroom
Explore Baidu Online Network Technology. Beijing Newsroom to uncover award-winning design projects and more.
