Baidu Onsite Service Experience

Mobile App for Baidu Online Network Technology. Beijing

Online service is an online to offline domestic service platform with clear and concise interface and intuitive information, providing consumers with fast and safe online furniture repair and domestic services. The program helps users quickly locate the domestic services or repair services they need through clearly arranged thumbnails of merchants, simplified operation and familiar interface design.

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Download Press Kit № 144439 Mobile App for Baidu Online Network Technology. Beijing by Baidu Online Network Technology. Beijing to access high-res images, essential texts, translations, and exclusive interviews—all in one.

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Baidu Onsite Service Experience by Baidu Online Network Technology Beijing

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Mobile App by Baidu Online Network Technology Beijing

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Baidu Online Network Technology Beijing Baidu Onsite Service Experience

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Baidu Online Network Technology Beijing Mobile App

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Baidu Online Network Technology BeijingBrand Logo

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Baidu Onsite Service Experience Mobile App Press Releases

Access press releases crafted for Baidu Onsite Service Experience in these languages: English.

Baidu Onsite Service Experience Mobile App Media Articles

Access our collection of Baidu Onsite Service Experience articles, ready for use and offered in languages: Italian, Chinese (Mandarin), Dutch, English, German, French, Portuguese, Turkish, Arabic (Standard), Korean, Indonesian, Hindi, Japanese, Russian and Spanish.

Unique Properties

This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.

Tags

Housekeeping Services,Online Services

Production Technology

Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.

Design Challenge

The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.

Project Duration

The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.

Operation Flow

Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants After entering the merchant page, users select the required service and initiate the payment process. When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.

Research

Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.

Inspiration

Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.

Project Overview

Baidu Onsite Service Experience Mobile App has been a Iron winner in the Mobile Technologies, Applications and Software Design award category in the year 2022 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.

Image Credits

For design images and photos please credit Baidu Online Network Technology. Beijing.

Iron Recognition

Baidu Online Network Technology. Beijing was recognized with the coveted Iron A' Design Award in 2023, a testament to excellence of their work Baidu Onsite Service Experience Mobile App.

Baidu Online Network Technology. Beijing Press Releases

Media members, dive into our press releases on Baidu Online Network Technology. Beijing's work, ready for you to use and enhance your journalistic content. Journalists, gain instant access to 6 press releases today.

Baidu Launches Onsite Service Experience Mobile App for Domestic Service Booking

Baidu Online Network Technology. Beijing introduces a new small program for online domestic service booking, aiming to optimize the user and merchant experience.

Baidu Online Network Technology. Beijing Newsroom

Step into Baidu Online Network Technology. Beijing Newsroom for a showcase of exemplary design and recognized projects.